Technical Related

How do I create an account?
Click on Register at the upper-right corner of our page and it will direct you to registration. Fill in the required fields, click SUBMIT, and there you go, a brand new account! For more information on starting your own business, please check Beginner's Guide.

How do I reset my password?
If you've forgotten your account password or have problems accessing your account, click FORGOT YOUR PASSWORD and enter the email address you used to create the account from the login page and an email with a new password will be sent that you can use to log in to reset or change your password.
If you don't receive an email, you may find it in your junk folder. Also, you can call us at 1-800-622-4404 or send an email to [email protected] and one of our customer service representatives will be happy to assist you.

Where do I enter a coupon?
After entering your billing and shipping address during checkout, you are able to enter your coupon code on the next page. (Note: Coupons CANNOT be combined with any other offer. Only one coupon code can be used per order.)

How do I remove products from my shopping cart?
To remove products from your shopping cart, simply check the box to the left of the item you want to delete, and click DELETE SELECTED ITEM at the bottom of the page.

Can I use Alamode product images on my website?
To download the images, login to your account and go to: here
Simply enter your order number and download away! Please check our Sales Related FAQ for our download limits.

What is the difference between a 1-Day Stock (Yellow Truck icon) and 4-7 Day (Pink Truck icon) item?
Items that are tagged with the 1-Day Stock (yellow truck) icon will be shipped out immediately, whereas items that are tagged with the 4-7 Day (pink truck) icon will be shipped out from our associate factory in China.
If your order consists of 80% or more of Yellow Truck items, the Yellow Truck items will be shipped out immediately, and the Pink Truck items will be shipped separately. If your order consists of less than 80% of Yellow Truck items, the order will be held until the Pink Truck items are sent to our US warehouse, and shipped together as one whole package. (Note: Delivery options are available during checkout.)